At VfwFg, we understand that receiving your jewelry quickly and safely is an important part of your shopping experience. This Shipping Policy outlines how we prepare, ship, and deliver your order, so you know exactly what to expect from the moment you purchase.

Our Shipping Commitment

Every VfwFg order is carefully prepared to ensure your jewelry arrives in excellent condition.

To provide a wider collection while maintaining competitive pricing, some products are fulfilled through our trusted production and logistics partners. Every shipment is carefully inspected before leaving our fulfillment facilities.

Our shipping approach allows us to:

• Deliver carefully selected jewelry worldwide
• Maintain consistent product quality
• Reduce unnecessary inventory waste
• Provide competitive pricing without compromising craftsmanship

We appreciate your patience while your order makes its way to you.

Order Processing

Once your order has been successfully placed, our fulfillment team begins preparing it for shipment.

Processing Time

• 2–4 business days for order verification, quality inspection, and packaging.

Busy Seasons

During holidays, promotional events, or periods of high order volume, processing may require up to 5 business days.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Shipping Cost

We offer simple and transparent shipping rates.

Standard Shipping

$5.99 per order.

Shipping charges are displayed during checkout before payment is completed.

Estimated Delivery Times

Delivery times vary depending on your destination and local carrier services.

Please note that these timeframes are estimates and may vary due to customs processing, weather conditions, or carrier delays.

Tracking Your Order

After your package has been dispatched, you will receive a confirmation email containing your tracking information.

Please allow 24–72 hours for tracking updates to become visible after shipment.

Occasionally, tracking may not update immediately while the carrier processes your package. This does not necessarily indicate a shipping issue.

Customs & Import Charges

International shipments may be subject to customs inspections depending on local regulations.

Any customs duties, import taxes, or brokerage fees required by your country's customs authority are the responsibility of the customer.

VfwFg cannot control customs procedures and is not responsible for delays resulting from customs clearance.

Order Changes & Cancellation

Because we begin processing orders shortly after they are placed, we recommend contacting us as soon as possible if changes are required.

If you need to:

• Update your shipping address
• Correct customer information
• Cancel your order

please contact us within 12 hours after placing your order.

Once an order has entered fulfillment or has been shipped, we are unable to make changes or cancel it.

Lost or Damaged Shipments

We want every customer to receive their order safely.

Damaged Package

If your jewelry arrives damaged during shipping, please contact us within 72 hours of delivery and include clear photographs of both the packaging and the product.

After verification, we will arrange an appropriate replacement or solution.

Lost Shipment

If the shipping carrier confirms that your package has been lost in transit, we will work with the carrier and provide a replacement whenever applicable.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

VfwFg cannot be held responsible for delays or failed deliveries caused by incorrect addresses, incomplete recipient information, or unsuccessful delivery attempts.

If a package is returned to us because of an incorrect address, additional shipping charges may apply before reshipment.